Welcome to Workit Customer Support
For faster and more personalized assistance, please contact us directly through yourWorkit account using the Help, Return, or Warranty options.
If you haven’t made a purchase yet, simply fill out the form below, our support team will get back to you within two business days.
About Workit
What is Workit?
Workit is a trusted electronics store offering phones, laptops, TVs, and accessories with fast delivery and reliable customer support.
Does Workit have a Physical Store?
Workit is based at Moi Avenue, Ghale House, Nairobi, and operates primarily online through workit.co.ke.
What do the product conditions mean?
All products are carefully inspected. New items are brand new, while refurbished items are tested, fully functional, and ready to use.
Account
How do I create an account?
Click on 'Create an Account' at the top right and follow the registration steps.
How do I log in to my account?
Click 'Log in' and enter your registered email and password to access your account.
How do I unsubscribe from newsletters?
You can unsubscribe anytime from the link at the bottom of any Workit newsletter email.
Shipping
How do I track my order?
Log into your account and view your orders to see tracking details.
How long does it take to receive my order?
Orders typically arrive within 2-5 business days depending on your location.
What is Workit's delivery area?
We currently deliver across Nairobi and select regions in Kenya. More areas will be added soon.
Warranty & Returns
What is Workit's Refund Policy?
We offer a 30-day return policy on eligible products and a 1-year warranty for defective items.
Returning an Item under Warranty
Submit a request through your account, and our team will guide you through the warranty return process.
Returning an Item under 30 days Return Policy
Initiate a return through your account within 30 days of purchase for a full refund on eligible items.
Payments
What payment options do I have?
We accept credit/debit cards, M-Pesa, and PayPal for online payments.
Do you accept instalments / monthly payments?
Currently, we only support full payment upfront.
How do I download my Invoice?
Invoices are available in your account under 'Orders' after completing your purchase.
Other
Can I purchase in bulk?
Yes! Contact our support team via your account for bulk order requests.
Do you accept company orders?
Yes, we cater to company orders. Please contact our support team for assistance.